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Definition

Digital inclusion

Digital inclusion gathers the actions that let everyone access digital tools and use them: hardware, connectivity, support, training, services designed to be simple. It is the answer to the digital divide.

What it covers

  • Places of access and support (public digital spaces, associations)
  • Training in basic uses
  • Public and private services designed to be understandable
  • Organisations equipped to help their public

The role of associations

Many digital inclusion actors are associations. They themselves need reliable tools to run their help desks, follow their public and report. Equipping them at cost is acting on inclusion without replacing them.

In Kern4Good

The program's websites are designed to be readable and fast on an entry-level phone, in plain language, with practical information first.

Can a website be "inclusive"?

Yes: readable on mobile, fast, in plain language, with sufficient contrast and simple navigation. These are design choices, not paid options.

Does Kern4Good train the associations' public?

No, it trains the associations' teams. They are the ones who support their public.

Related terms